Account Manager

Hanson seeks a marketing professional with excellent communication and project management skills. This Account Manager will provide day-to-day support to the assigned account team in selling, building, and managing digital marketing solutions.

This person will effectively work with the account team to help clients plan and solve business problems. Included in this role are the development, tracking, and management of project recommendations, estimates and budgets, obtaining key input and assets from clients and effectively managing the critical path and timelines of projects. Account Managers are also expected to perform timely and accurate billing functions, and to assist account and agency leadership in accurate financial projections.

We are looking for someone who is a mix of client interface and internal process – handling client interface and representing that to the internal team for production. It is a great opportunity for someone who wants to be client focused, yet is able to guide the internal team to success on large-scale web projects. You don’t have to be an expert in web development, application design, brand strategy or our other agency disciplines for this position. You have to be passionate, detail focused and willing to work and learn.

Ideal Qualities

  • Operates with Discipline
    • Well organized
    • Attention to detail
    • Ability to handle numerous tasks simultaneously
    • Good time management
    • Understands Hanson process
    • Understands larger Hanson context
  • Communicates Effectively
    • Strong written and oral communication
    • Keeps open lines of communication with entire team and client
    • Reads verbal and non-verbal cues
  • Thinks Strategically
    • Strong problem solver
    • Student of clients’ businesses and our business
    • Intellectual curiosity
    • Critical/analytical thinker
  • Builds Relationships
    • Relationship building internally and with clients
    • Collaborates effectively with client and agency team members
  • Embraces Our Values
    • Shows initiative, demonstrates proactivity
    • Passion and enthusiasm
    • High energy level
    • Embodies Hanson values
    • Respects others
  • Acts Like A Leader
    • Demonstrates accountability

Skill Mastery

  • Demonstrates ability to support the daily needs of the account team
    • Proficiency in typical office applications/software (Word, Excel, PowerPoint, Keynote, Google Drive)
    • Develops proficiency in Hanson-specific applications/software (Clients and Profits, Hanson Intranet, Hanson Dashboard)
  • Demonstrates mastery of project management skills in creating, monitoring and tracking projects. Should be able to handle the following tasks with minimal to no supervision:
    • Opening a job properly
    • Generating an estimate
    • Preparing monthly billing for review by Account Manager/Director
    • Creating and monitoring project timelines
    • Using JIRA and other task and project management tools effectively to monitor and track projects
    • Proactively issue status reports when appropriate
  • Demonstrates strong business writing skills and develops the ability to assist Account Director, Senior Account Manager, Project Manager or other team members in writing the following documents:
    • Project briefs
    • Proposal and statements of work
    • Conference reports
    • Status reports
    • Research summaries
    • Competitive analyses
  • Demonstrates understanding of client’s business and constituencies
    • Assists account team in execution of tactics
    • Creative development process
    • Production process
  • Demonstrates interest in and increasing knowledge level of all agency disciplines
  • 2-3+ years experience in marketing communications, advertising or brand management at an agency or in a corporate role.